In the Nonviolent Conflict Mediation PBL, we discovered how to solve and mediate conflicts by understanding people’s needs and feelings and thus be able to resolve the conflict. This comprised inducing the participants in the conflict to actively apprehend others’ needs, and then propose solutions to each other that could satisfy the needs of all. This process was also being moderated by the mediator.
However, this was not a simple process. We learned how to empathically listen and connect two different parties in a conflict. Another very important skill we learnt was to distinguish between disconnecting language and underlying needs by mediating.
Furthermore, we learned the subtle differences between needs and the strategies used to requite them.
Although the learning was primarily auditory, it was punctuated by a few practical exercises, including but not limited to empathic listening, proper conflict mediation, and self-empathy.
This PBL was a transformative experience, in which the participants not only learned factual information pertaining to the process of mediation, but also internalized interpersonal skills that can practically be incorporated into everyday life.
-Asger
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